Handmade items on Colorfully Alternative

CANCELLATIONS

please email Brooke at colorfullyalternative@gmail.com

Local shipping: This is for those local to the Monroe, MI and some surrounding areas. If order if found to be to far from the local area and code is used you will first get a warning and order will be canceled but can be placed again with appropriate shipping. Second time order will be canceled warning of second offense will be emailed. Third time you will be banned from ordering and any future orders will be cancelled without warning.

custom orders may have a non-refundable 20% fee depending on the type of order. These are large orders, or any orders that have a name or custom wording on the product ex: a large amount of product, big item using lots of material,  a complicated piece, any item with phrasing or name that is custom and not premade. Artist has right to deny an order for any reason.

Once item has shipped you have 30 days to address any issues

DAMAGE/ QUALITY ISSUES

Please include a picture of the item showing the issue or damage. Email colorfullyalternative@gmail.com Brooke will then assess the issue and respond to you promptly.

Refunds

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

Fourth wall products on Colorfully Alternative

We want to make sure you love our products and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns.

Please read below for more details:

Cancellations

All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production

Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.

Damaged/Quality Issues

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Refunds policy

PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

Will I have to pay any additional taxes on my order if I’m located outside of the US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.